Terms of Service

Weightedly is operated by [legal entity name], a [jurisdiction] company (“Weightedly”, “we”, “us”). These terms are a contract between us and the organization you represent (“you”, the “customer”) covering the Weightedly service — the application, its APIs, and this website. By creating a workspace or using the service you confirm that you have authority to bind your organization to these terms. Weightedly is built for business use; it is not offered to consumers or to anyone under 16.

Weightedly reads publicly available community discussion — forums, subreddits, comment sections, blogs — relevant to your brand. It classifies each conversation, weighs it across eight separate editorial signals, and raises a small number of threads to your team, each with a content brief and, when you ask for one, a working draft. Briefs and drafts are generated with the assistance of large language models and are grounded in the source conversation.

Two product behaviors are also contractual commitments. First, nothing publishes itself: the service has no auto-publish capability, and publishing anything the service helped draft is always a human action taken by your team. Second, drafts and briefs are working material for your writers — the service is designed for human review, and you are responsible for whatever you choose to publish (see section 07).

You sign in with an identity provider (currently Google). You are responsible for the accuracy of account information, for the actions taken under your workspace’s accounts, and for ensuring the people you invite are authorized to act for your organization. Tell us promptly at [security contact email] if you believe an account has been compromised.

Paid plans are billed through Stripe on the cycle shown at purchase, and renew automatically until cancelled. You can cancel any time from workspace settings; cancellation takes effect at the end of the current billing period, and amounts already paid are non-refundable except where the law says otherwise or these terms say otherwise. If we change a plan’s price, the new price applies from your next renewal and we will tell you at least 30 days before it does. Taxes are your responsibility where applicable.

You own what you bring to the service (voice profiles, notes, edits — your “inputs”) and you own what the service produces for you (briefs, drafts, analytics views — your “outputs”), to the maximum extent we can convey them. We take a non-exclusive license to your inputs and outputs solely to operate, secure, and support the service for you — nothing else.

We do not train models on your data. Your inputs, outputs, and workspace activity are not used to train or fine-tune any machine-learning model, ours or a third party’s, and our model providers are contractually barred from doing so with your data. If that ever changes it will be opt-in, never opt-out.

The conversations Weightedly reads come from publicly available sources and remain subject to those platforms’ terms and their authors’ rights. We collect only what is public: no private messages, no logged-in-only content, no circumvention of technical protections. You may use community content inside the service to understand and respond to your market; you may not extract it from the service to resell it, to build a dataset, or to target, harass, or deanonymize the people who wrote it. Source platforms change and go quiet; we do not guarantee any particular source’s availability, and an honest empty state is the designed behavior when one is unavailable.

Brief and draft generation uses large language models. The service is built to ground its output in the source conversation and to flag what it cannot verify rather than invent it — but no AI system is guaranteed to be accurate, complete, or error-free. You are responsible for reviewing outputs before relying on them and for everything your organization publishes, including checking factual claims and ensuring published content complies with law and platform rules. We are not liable for decisions made, or content published, in reliance on an output your team did not verify.

You agree not to:

• use the service to harass, target, profile, or deanonymize individuals;
• resell, sublicense, or redistribute the service or the data within it;
• probe, overload, or interfere with the service, or access another customer’s workspace or data;
• use the service to violate law, platform terms, or others’ rights;
• misrepresent AI-assisted content as required disclosures demand otherwise in your jurisdiction or industry.

We may suspend access for material breach; where practical we will notify you and give you a chance to fix it first.

The service — its software, design, models’ orchestration, and content we created — belongs to us and our licensors. These terms give you a non-exclusive, non-transferable right to use it while you have a subscription, and nothing more. If you send us feedback, we can use it without obligation to you.

The service is provided “as is” and “as available.” To the maximum extent the law allows, we disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the service will be uninterrupted, that every relevant conversation will be found or raised, or that outputs will be accurate or suitable for publication without review.

To the maximum extent the law allows: neither party is liable for indirect, incidental, special, consequential, or punitive damages, or lost profits or revenues; and each party’s total liability under these terms is capped at the amounts you paid us in the twelve months before the event giving rise to the claim. These limits do not apply to your payment obligations, either party’s indemnification obligations, or liability that cannot be limited by law.

You will defend and indemnify us against third-party claims arising from content your organization publishes, your breach of section 08, or your violation of law. We will defend and indemnify you against third-party claims that the service itself, used as documented, infringes their intellectual property — provided you tell us promptly and let us control the defense.

These terms apply while you use the service. Either party may terminate for material breach uncured 30 days after written notice. On termination or expiry you can export your workspace data for 30 days, after which we delete it from production systems within a further 30 days (backups age out on their own schedule, at most 90 days). Sections that by their nature survive — including 05, 09, 10, 11, 12, and 15 — survive.

We improve the service continuously and may change or retire features, provided we do not materially reduce the core service you pay for during a paid term. We may update these terms; for material changes we will give at least 30 days’ notice by email to your workspace owner. If you do not accept a material change you may cancel before it takes effect and we will refund any prepaid fees covering the period after cancellation.

These terms are governed by the laws of [governing jurisdiction], excluding its conflict-of-laws rules, and disputes will be resolved in the courts of [venue], which both parties consent to. [Operator decision: consider an arbitration clause here — counsel should advise based on where the entity is formed and where customers are.]

Questions about these terms: [legal contact email]. Notices to [legal entity name], [registered address].